Creating a Positive Customer Experience Virtually and in Post-Quarantine Workouts
Creating a Positive Customer Experience Virtually and in Post-Quarantine Workouts
**DUE TO THE FACT THAT MANY OF OUR FELLOW FITNESS BUSINESS OWNERS ARE STRUGGLING DURING THIS CHALLENGING TIME, TICKET PRICES FOR THIS WORKSHOP RANGE FROM $0 TO $32.
GRAB YOUR VIRTUAL TICKET
Thursday May 7, 2020
130-3p
NATALIE CAREY + AUSTIN LOPEZ
$0 TICKETS: IF YOU ARE UNABLE TO AFFORD THE TICKET AT THIS TIME, PLEASE GRAB A COMPLIMENTARY TICKET.
$32 TICKETS: IF YOU ARE ABLE TO PAY FOR YOUR TICKET TO HELP US WITH COVERING THE CEU COSTS, WE APPRECIATE IT.
*0.2 NASM CEU’S*
*This course will be recorded and made available to all ticket holders after the session.
PRESENTATION DESCRIPTION:
Natalie Carey and Austin Lopez are excited to share their advice about the practices and systems which they have both put in place to consistently exceeding their clients’ expectations and how you can provide that same level of 5 star service during the challenging quarantine and post quarantine periods which we have ahead.
Natalie Carey focuses her fitness business on creating an exceptional and welcoming experience for clients. Since shelter in place, she’s been adapting her clients’ workout experience to still be 5-stars in their own home.
Austin Lopez has developed an original, data-driven adherence and accountability system in order to elevate his clients' results, both in and out of the gym. Learn how to hear what your clients are saying about their training experience and build your business around their success and happiness.
MAIN TAKEAWAYS
In this workshop, attendees will learn from two extremely unique and successful 'max capacity' fitness business owners, how to:
Creatively define their ideal client's ultimate customer experience
Develop a strategy and action plan for consistently implementing retention programs into their virtual and live practices
Learn new tools and techniques for keeping your clients accountable and engaged using real time client feedback and advanced progress tracking
MORE ON THE VIRTUAL EXPERIENCE™
TIME
All of our livestreams are labeled according to Pacific time (PT).
CAMERA SHY?
Attendees are not required to be on video during class, but are encouraged to participate through the CHAT function!
CAN’T MAKE IT LIVE?
Each virtual participant will receive the full recording with 1-2 days.
ZOOM
We use the video conferencing platform Zoom. It works a lot like Google Hangouts or Skype.
WIFI
You’ll also need access to high-speed internet (wired Ethernet connection is strongly recommended) and a dedicated, quiet workspace where you feel comfortable focusing, preferably in a private room.
